MEGA Group is constantly looking to better serve by adapting it’s offer to the ever-evolving realities of the retailer’s market. Their latest initiative was to sound our members on different services we offer using the NPS method. Expert Accounting being part of the MEGA’s Financial Services, the members got the chance to share if they would recommend us or not.
The net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.
Based on respondents’ answers, the results are classified into three categories detractors, passives and promoters, and the NPS is calculated as follows:
The team achieved an UNSEEN result.
A 100% of the members using the Expert Accounting services would DEFINITELY recommend them.
¨We’re delighted that Expert Accounting has earned a 100% Net Promoter Score, and we owe this remarkable achievement to our clients’ incredible support!
Your trust and positive feedback have been instrumental in our success. Knowing that our efforts have made such a significant impact on your experience is truly gratifying.
Thank you for being such a valued part of Expert Accounting. We’re committed to continuing to exceed your expectations and are always here for you.¨
-Jason Good, Manager, Expert Accounting
Stay tuned to discover how the team accomplished this unprecedented perfect score. What best practices they obliged by and how cohesiveness is part of the team’s strength.
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